Mail Order FAQs
When will I receive my medication?
Our biggest mail order partner is USPS, which may take up to 14 days. When shipping specialty medications, we utilize a combo of UPS and FedEx to provide expedited service.
How much are shipping charges?
- USPS First Class – Free
- Priority Mail – $8.00
- 2-Day – $15.00
- Overnight – $40.00
- Saturday Overnight – $80
- Cold Chain Shipments – Free
What if my medications require special handling?
Don't panic, we're experts. If your medications need refrigeration/special handling, a team member will contact you.
How will you contact me?
We love to text! Download our app for the easiest way to talk to us. We also use email and a standard toll-free telephone number.
How do I pay for my prescription?
Give us a call, we'll handle it. We require payment before we will ship your order (we do not bill). You can pay by personal check, money order, FSA/HRA or major credit card. Please don't send cash.
How are controlled substances handled?
We do have a serious side, especially when it comes to controlled substances. These prescriptions have strict guidelines and may be handled differently than a noncontrolled medication. Our team will reach out to you to confirm a few additional details.
Are you available where I live?
We’re available in all 50 states.
Do you offer refunds or returns?
Unfortunately, we cannot accept returns of prescription products for reuse or resale due to regulations governing prescription medicines in most states. All sales are final. For any additional help, please call us toll-free at 800-713-1230.