Mail Order FAQs

⬇When will I receive my medication?

Our biggest mail order partner is USPS, which may take up to 14 days. When shipping specialty medications, we utilize a combo of UPS and FedEx to provide expedited service.

⬇How much are shipping charges?

In most cases, shipping is free. Should you want your prescription sooner or have special handling needs, there may be a charge.

⬇What if my medications require special handling?

Don't panic, we're experts. If your medications need refrigeration/special handling, a team member will contact you.

⬇How will you contact me?

We love to text! Download our app for the easiest way to talk to us. We also use email and a standard toll-free telephone number.

⬇How do I pay for my prescriptions?

Give us a call, we'll handle it. We require payment before we will ship your order (we do not bill). You can pay by personal check, money order, FSA/HRA or major credit card. Please don't send cash.

⬇How are controlled substances handled?

We do have a serious side, especially when it comes to controlled substances. These prescriptions have strict guidelines and may be handled differently than a noncontrolled medication. Our team will reach out to you to confirm a few additional details.